Shipping Policy

At Sparkle Diamond Gallery, we strive to provide a seamless and reliable shipping experience to ensure that your jewelry reaches you in perfect condition and on time. Please review our shipping guidelines below.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays). During peak seasons or sales, processing may take slightly longer.
  • Custom Orders: For custom or personalized items, please allow an additional 3-5 business days for processing.

2. Shipping Methods & Delivery Time

We offer several shipping options to suit your needs:

  • Standard Shipping (Domestic):

    • Estimated delivery time: 5-7 business days.
    • Shipping fee: ₹100 or free for orders above ₹1,500.

  • Express Shipping (Domestic):

    • Estimated delivery time: 2-3 business days.
    • Shipping fee: ₹250.

  • International Shipping:

    • Available in select countries.
    • Estimated delivery time: 7-15 business days, depending on the destination.
    • Shipping fee: Calculated at checkout based on the country and shipping method.

Please note that delivery times may vary due to unforeseen circumstances such as customs delays, public holidays, or extreme weather conditions.

3. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your shipment through our courier partner’s website. If you do not receive the tracking details, please contact us at info@sparklediamondgallery.com

4. Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses.
  • For international orders, customers are responsible for any customs duties or taxes that may apply in their country.

5. Delivery Issues

  • Undeliverable Packages: If a package is returned to us due to an incorrect address, the customer is responsible for any reshipment fees. We will contact you to arrange reshipping.
  • Lost or Stolen Packages: Sparkle Diamond Gallery is not responsible for lost or stolen packages after delivery is confirmed by the carrier. However, if you experience such an issue, please contact us, and we will assist in filing a claim with the carrier.

6. Changes to Shipping Information

If you need to modify your shipping address or details after placing an order, please contact us immediately at info@sparklediamondgallery.com. We will do our best to accommodate changes, but we cannot guarantee updates once an order has been processed for shipment.

7. Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of receiving the package. Kindly include photos of the damage or incorrect product, and we will arrange for a replacement or refund, depending on the situation.

8. Contact Us

For any questions regarding your order or shipping, feel free to contact our customer support team at:

  • Email: info@sparklediamondgallery.com

We are committed to ensuring you have a positive shopping experience with Sparkle Diamond Gallery. Thank you for choosing us!