FAQ
Frequently Asked Questions (FAQ)
1. What types of jewelry do you sell?
We specialize in imitation diamond jewelry that includes high-quality zircon, crafted to give the look and brilliance of genuine diamonds. Our collection features earrings, necklaces, bracelets, rings, and more.
2. Are the stones on your site real diamonds?
No, our jewelry is designed with zircon and other premium imitation stones that mimic the sparkle and elegance of real diamonds.
3. How can I place an order?
You can browse our products on our website and add items to your cart. When you're ready, simply proceed to checkout. We also share product links on Instagram for direct purchases.
4. Do you offer Cash on Delivery (COD)?
Yes, we do offer Cash on Delivery (COD) as a payment option.
5. Is your jewelry tarnish-resistant?
Yes, our jewelry is crafted with a high-quality anti-tarnish plating to help preserve its shine. While it's designed for durability, imitation and plated jewelry can eventually dull if exposed to water, perfumes, or chemicals. For lasting beauty, we recommend storing pieces in a dry, cool place and gently cleaning with a soft cloth. Proper care will ensure your jewelry stays radiant over time.
6. How long will it take to receive my order?
Orders are typically processed within 1-3 business days, and delivery times vary depending on your location. You’ll receive a tracking link as soon as your order is shipped.
7. What is your return policy?
We accept returns within 7 days of delivery for items that are unused and in original packaging. However, please note that return shipping charges may apply.
8. How can I contact customer support?
You can reach us via email, phone, or through our website’s contact form. We aim to respond within 24 hours to assist with any inquiries.
9. Do you ship internationally?
Currently, we only ship within India. Please check back for updates on international shipping in the future.
10. Can I cancel or modify my order?
Yes, you may cancel or modify your order within 24 hours of placing it. After this period, the order may already be processed or shipped, in which case we would be unable to make changes.